Shipping & Delivery

 

Delivery Options:

When you purchase goods from our Site, the goods will be delivered through one of the following methods:

  1. In-Store Pick up: Furnish My Home offer local pickup at our Geraldton store. If pick up is required, please note that we require 24 hours notice.  Please text message Tracy on 0438930081 to arrange a pick up time. We do not accept any responsibility or liability for the damage to your purchase or vehicle if you choose to pick up.

  2. Local delivery: We offer local delivery within 250kms of 6530 on a fortnightly basis. Pricing is based on distance from Geraldton CBD, you can find our rates on the Shipping section at the Checkout. P​lease note: To avoid issues with access to off-road farms and stations, delivery is to the town centre only at a pre-agreed meeting point. Please text message Tracy on 0438930081 for further details on our meeting point locations.

  3. Freight: Once your purchase is made, depending on your location, our staff will contact you to organise delivery of your furniture. Delivery is an additional charge. The freight companies we use are professional and helpful — please contact us if you have any questions about delivery of your furniture.

  4. Self-sourced courier: Alternatively, you are welcome to arrange your own courier.

Delivery Terms:

Delivery Times

Delivery will take place as soon as reasonably possible, depending on the delivery method selected. All deliveries are made during normal business hours Monday to Friday. Please note that delivery times do not include weekends and public holidays.

Due to the unpredictable nature of shipping and delivery costs and timelines, we are currently unable to offer any guarantees around delivery times.

Delivery Access

We are not responsible for any items purchased that do not fit into your premises (house, apartment, elevator), or access leading to your property (doorways, stairs, corridors). We will not refund or exchange items if this occurs. The customer is responsible to ensure that there is reasonable and good access to allow the products to be delivered.

Please ensure that someone is present at the delivery address where your items are being shipped to.

Delivery Address

You are required to provide us with a complete and accurate delivery address, including the name of the recipient. A post office box address is not accepted.

We are not liable for the delivery of your goods to the wrong address or wrong person as a result of you providing us with inaccurate or incomplete information.

Unpacking and Assembly

Unpacking, assembly and removal of rubbish is not included in this service.

If FMH is unable to deliver the goods you have ordered, we may cancel your order and provide you with a refund.

Damages in Transit

Once you receive and unbox your items, please note that you have 24 hours to contact us if you find any faults or flaws within your item. Any requests for refund or replacement after 24 hours will not be accepted.

Third Party Couriers

FMH uses third party carriers/delivery drivers. We take no responsibility for the actions of third party carriers/delivery drivers. FMH takes no Responsibility for damage caused to private or public property during delivery and cannot be held liable for any indirect, special or consequential loss or damage arising in any way in relation to delivery. Insurance for goods in transit is not included in the purchase price.

Insurance for Goods

Upon payment of the freight charges, customer goods are insured under our freight insurance policy for any damages which may occur during transit. If your item(s) appear to arrive damaged please do as follows; if the packaging is damaged please take several clear photos. If an item is damaged once packaging is removed, please take several clear photos of the damage(s) to the item. Send the photos to belledesigns@westnet.com.au WITHIN 24 HOURS of receiving the items.

If Furnish My Home do not receive the photos of any damage(s) caused during transit within 24 hours of receiving deliver, no insurance claim can be made and we cannot reimburse or replace any damaged goods.

For more information, please read our Terms & Conditions.